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Support Analyst - 2nd/3rd Line Support, Application Support, E-Trading, Financial/Banking An exciting and varied role working within a Trading House in The City . Candidates at all levels will be considered, whether a passionate gamer who's built their own rigs and loves solving complex technical puzzles, or an experienced engineer seeking a role where your expertise directly drives business success and personal rewards. Ideal candidates will have some Banking/Financial Background and Trade Floor/Market Data Support experience and whilst predominantly Windows candidates must have some Linux with any E-Trading experience highly beneficial. Role Overview: - Provide day-to-day Technical Support of Traders and Business users from 1st through to 3rd Line Infrastructure Support.
- Monitor all technical infrastructure using available tools, promptly and proactively acting upon alerts or support requests
- Supporting and maintaining a number of In House and 3rd Party Trading, Risk and Settlement Systems both site and remotely.
- Managing vendor system upgrades and implementation.
- Provide Technical expertise in one Principal Area with deep knowledge, experience and personal objectives aligned with that area's remit
- Research, evaluate, and champion new technology, processes and working practices within your domain
Essential Skills: - A genuine enthusiasm for Technology - whether gained through professional experience or self-taught/personal interest
- Hands-on experience with Windows Desktop, Linux and Cloud Computing and some knowledge of Networks/Infrastructure.
- Windows Server/Active Directory - 2019/22/25.
- Automation and Scripting experience with any of: PowerShell, Python, Bash, or similar.
- Problem-solving mindset with the ability to think critically under pressure
- Microsoft/AWS certifications or equivalent practical knowledge
- Awareness of Cyber Security Risks and their mitigation
Nice To Have Skills: - Familiarity with low-code or AI-assisted automation tools (eg, n8n, Zapier, Microsoft Power Automate, or similar workflow orchestration platforms)
- Development background or coding interests in (any language - we value the problem-solving mindset)
- DevOps practices and tools (CI/CD, containerization, infrastructure as code)
- Cloud platforms experience beyond basic administration (AWS, Azure, GCP)
- Experience integrating AI or automation into operational workflows (eg, monitoring, alerting, or data pipelines)
- Some knowledge of Atlassian Jira & Confluence
- Interest in emerging technologies (AI/ML, blockchain, IoT, edge computing)
- Open-source contributions or personal tech projects you're proud of
Other Highly Desirable Skills: - Previous Application Support - Ideally Trading/Market Data - Futures & Options Trading/Settlement Systems advantageous
- Some Networking - Routers, Switches and Firewalls including Cisco - able to configure and troubleshoot mid-range Switches and set up/troubleshoot VLANs
- Strong Linux/Unix System Administration Beneficial - RedHat, Ubuntu, Solaris.
- Core understanding of Databases - SQL Server/Oracle.
- Experience with any of the ISV's products - Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION/Patsystems, Trayport.
- Exchange Connectivity - ICE/LIFFE, Eurex, CME/CBOT, Xetra, Chi-X, LME, LSE, NYSE.
- FIX Connectivity - Client On-boarding, Support/Troubleshooting of FIX Logs/Connections.
- Other Market Data - Reuters, Bloomberg, CQG, Ateo (Teo and Lisa).
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