Systems Support Engineer

Stroud

35k - 55k per annum + Hybrid Working + Benefits

Permanent 

Systems Support Engineer
35,000 - 55,000 + Benefits
Stroud, Gloucestershire
Hybrid (office & remote)

Are you a hands-on technical expert who thrives on solving complex IT and customer challenges? Join a fast-growing, sustainability-focused technology company as a Systems Support Engineer. You'll play a leading role supporting both internal users and a global customer base, making a real impact on the business and the planet.

Key Responsibilities

  • Provide expert technical support for global customers, troubleshooting installation, licensing, network, and performance issues across Windows environments
  • Act as the go-to person for all internal IT support needs, managing networks, hardware, virtual Servers (Hyper-V), and user accounts
  • Use remote tools (TeamViewer, RDP, GoToAssist) to diagnose system-level software issues
  • Set up, configure, and maintain Windows desktops, laptops, and local network infrastructure
  • Resolve software licensing and activation queries (eg FlexLM, RLM systems)
  • Document support cases, contribute to knowledge base material, and escalate complex technical challenges
  • Collaborate as a supportive team player in a dynamic, international environment

Key Skills & Experience

  • Proven experience in a technical support, helpdesk, or IT support role
  • Strong troubleshooting skills across Windows operating systems (installation, crashes, performance tuning)
  • In-depth networking knowledge: TCP/IP, DNS, DHCP, VPNs, LAN/WAN, plus practical experience of tools like ping, tracert, nslookup
  • Solid hands-on experience with software licensing systems (FlexLM, RLM or similar)
  • Comfortable managing, setting up, and supporting virtual machines (especially Microsoft Hyper-V)
  • Confident using remote support tools and troubleshooting desktop/laptop/peripherals hardware issues
  • Excellent verbal and written communication skills; able to support technical and non-technical users
  • Customer-focused, detail-oriented, proactive and able to work both independently and as part of a team

Desirable:

  • Experience supporting specialised/complex software in a SaaS environment
  • Prior work in international or multi-site support teams
  • Basic Scripting (PowerShell, Batch), exposure to CI/CD or software build environments
  • Relevant IT certifications (CompTIA A+, Network+, MCP)

What's on Offer

  • Competitive salary (35k-55k), dependent on experience and skills
  • Flexible hybrid working-split your time between home and the Stroud office
  • Future growth and professional development in a collaborative, high-performing team
  • Opportunity to make a positive environmental impact with your work
  • Inclusive and diverse team culture

This is a fantastic opportunity for a technical support and infrastructure problem-solver who wants to work in a growing company where every day is different and your work genuinely matters.

Apply now with your CV to take the next step in your support engineering career.

If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Engineer, Systems Support Engineer, Technical Support Specialist, Infrastructure Support, Windows Support Analyst, Network Support Engineer, Desktop Support, Service Desk Analyst, Helpdesk Engineer, Hyper-V Administrator, Technical Support Analyst, FlexLM, RLM, TeamViewer, CompTIA, MCP.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Employment Agency: Deerfoot Recruitment Solutions Limited
Ref: JS-295C2B400B91A19B
Posted: 22 Oct 2025 11:19

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🤖 AI Analysis (Score: 6/10)

Analysis Summary:

1. The job description for the Systems Support Engineer emphasizes essential qualifications in formal education, technical skills, and relevant industry experience. The role requires a strong foundation in systems support, particularly in troubleshooting and maintaining operational efficiency within a technical environment. The candidate, John Critchley, possesses a robust educational background with an MSc in Artificial Intelligence and a BSc in Computer Science, which aligns well with the formal qualifications needed. His extensive experience in Python development, automation, and systems support, particularly in financial services, demonstrates a strong match with the job's technical skills requirements. Additionally, his experience with CI/CD, Linux, and cloud technologies further supports his suitability for the role. 2. However, there are key gaps that may affect John's selection chances. While he has significant experience in automation and Python development, the job description likely requires specific hands-on experience with systems support tasks that may not be fully represented in his CV. The role may also necessitate familiarity with specific systems or tools that are not mentioned in his experience. Furthermore, while he has led teams and mentored others, the job may require more direct leadership or management experience than what is evident in his CV. These gaps in direct systems support experience and potential leadership requirements could hinder his chances despite his strong technical background. Score: 6

Model Used:
gpt-4o-mini
Processed:
2025-10-24T18:24:23.383370