Delay Repay — Claims Tracker

Single source of truth for the state of every GWR Delay Repay claim submitted — reference, journey, dates, status, and award, as shown on the GWR portal's own Claim History page. Superseded from here on: per-claim status paragraphs scattered across delayrepay and the individual journey notes have been trimmed to point here instead — those notes keep only the ticket/journey evidence (route, price, ticket ref), not the ongoing status.

Seeded 2026-09-15 from the GWR portal's Claim History page (screenshot via the maitake VNC session), filtered to Approved — all 4 claims on record are Approved, none Cancelled/In Progress/Unsuccessful.

ReferenceJourneyDepartedReceivedStatusAwardEvidence / notes
GWR-2238-489-127Bristol Parkway → London Paddington09/09/2026 05:5909/09/2026 15:09Approved£24.75delayrepay — 9 Sep outbound, ticket 63678, £99.00 Advance Single
GWR-3481-106-440London Paddington → Bristol Parkway27/08/2026 18:1803/09/2026 10:06Approved£12.00train-delay-refund-2026-08-26 — return leg, ticket 11694, £48.00
GWR-1210-786-241Bristol Parkway → London Paddington26/08/2026 05:5902/09/2026 15:23Approved£27.38train-delay-refund-2026-08-26 — outbound leg, ticket 11692, £109.50
GWR-0196-384-636London Paddington → Bristol Parkway30/07/2026 17:1221/08/2026 17:14Approved£31.25train-delay-refund-screenshots — 30 Jul, 46 min delay, £62.50 ticket

Maintenance

When a new claim is submitted or its status changes, update this table directly rather than adding a status paragraph elsewhere. Re-check against the portal's Claim History page (delayrepay.gwr.com, via the automated browser host — see delayrepay) periodically, since GWR aim to respond within ~10 days of submission.

created 2026-09-15  ·  updated 2026-09-15  ·  tags delayrepay, gwr, claims, tracker